Bim Support (Steven Eysackers) is the data controller for the personal data described in this privacy policy.

1. What data do we collect, and why?

Our software is designed with data minimisation in mind. We collect only the data that is strictly necessary for the technical operation and license security of the software:

• Computer name, domain name & license code: The computer name and domain name are used to identify you in license correspondence. For the license key itself, the software generates a unique, non-reversible license code (hash) based on a Windows system ID (MachineGuid) and the security identifier (SID) of your Windows user account, combined with the Revit version. This code identifies your specific combination of computer and user account, so that a valid license only works on that device/account.
• Revit version: This is recorded to check that the software is compatible and that the correct license terms are applied for your specific Revit environment.
• Internet time check: The software checks whether the local computer clock is synchronised with internet time (UTC). Note: this time check is performed/compared locally only, to prevent license fraud (such as setting back the clock). This time data is not stored by us. To perform this check, the software sends a time request to a public NTP time server (pool.ntp.org). As with any internet request, this makes your IP address visible to that external party. We do not receive or store this data ourselves.
• Email address, username and computer details (optional): When you use a button in the software such as "Request trial", "Request license", "Renew license" or "Send feedback", an email message is prepared and sent via your locally configured Outlook or default email program. This message contains: your email address (as sender), your Windows username, the computer name, the domain name, the Revit and plugin version, and your license code (see above). This data is used solely to respond to your request or feedback (for example, to deliver a license file). The software does not read or collect this data automatically in the background - this only happens when you send such a message yourself.
• Project export file (optional): If you check the "Attach Excel file" option in the feedback window, the exported Excel file is added to the feedback email. This file is based on the Revit project in which Live Takeoff was used, and therefore contains data from that project (quantities, descriptions, room and level names, article numbers, grid references, ...). By attaching this file, you give Bim Support access to this element data. This only happens if you check this option yourself - it is off by default. Only send this file if Bim Support may have full access to this project information; if the project contains sensitive, confidential or secret information, do not attach it.

2. Legal basis for processing

We process this data on the basis of the performance of a contract (Article 6(1)(b) GDPR). Without this technical data, we cannot generate the license and the software cannot function.

For the email address, username, computer and domain details, and - if you choose to attach it - the project export file that you voluntarily share with us via a trial, license, or feedback message, the legal basis is likewise the performance of a contract (for a license or trial request) or our legitimate interest in being able to respond to your feedback (Article 6(1)(f) GDPR).

3. Sharing data with third parties

We do not sell your data to third parties. The data is used solely to activate your license. License creation and management is handled internally by BimIndex. For the internal time check, a time request is sent to the public time server pool.ntp.org; as with normal internet use, only your IP address is visible to this external party.

4. Retention period

We retain the computer name, domain name and Revit version for as long as the license is active. After the license expires or is terminated, this data is permanently deleted from our systems within 90 days.

Email messages (and the email address, username and - if attached - project export file they contain) that you send us via the software are retained for as long as necessary to handle your request or feedback, and thereafter in accordance with our normal retention period for email correspondence.

5. Your rights

As a user, you have the right to access, correct or delete the data we have recorded about your computer. Because this data is linked to your license, deleting it will result in the software no longer working. You can send your request to info@bimindex.eu.

6. Belgian Supervisory Authority

If you have complaints about the processing of your personal data, you can contact the Belgian Data Protection Authority (DPA):
Drukpersstraat 35, 1000 Brussels, Belgium · contact@apd-gba.be

Generated in accordance with the General Data Protection Regulation (GDPR) for the Belgian market.